Change/Update On-Hold Messaging

Change/Update On-Hold Messaging

How to change/update the on-hold message file(s) for the Envoy player:


1. Remove the flash drive from the front of the Envoy player, and insert it into an open USB port on a desktop computer or laptop.

2. If the flash drive does not automatically open on screen, press the "Windows Key" + "E" (on PC), or "Command" + "N" (on MAC).

3. Delete prior content from the flash drive, and add new audio file(s).
When deleting files using a MAC you must also delete/empty the file from your "Trash" bin.

4. Safely "Eject" the flash drive from computer, and reconnect to the USB port on the Envoy player.

5. The Envoy should begin to play your new on-hold message automatically.



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